TalkSpace can be used as an alternative or in addition to face-to-face therapy. It provides access to more than 4,000 licensed providers across the United States. You can send texts or audio or video messages and receive responses daily, five days a week. Or you can schedule real-time video sessions as needed. Once you sign up, you can begin therapy within hours of selecting a provider. Most sessions are a $5 co-pay; you will be informed up-front if the cost might or will be more. It’s a good idea to contact MPI Participant Services at 855-275-4674 before you begin this process and ask what your deductible is.
Use the Talkspace app:
- Download Talkspace Therapy and Support.
- Create an account. You will need your Member ID on your insurance card. (This is not your MPI Participant number.)
Use Talkspace in your Internet browser:
- Log in to the Live and Work Well website.
- Choose Emotional Wellbeing Solutions. You might be asked to enter your user name again.
- Choose See All My Benefits.
- Choose Therapy Made Easier with Talkspace. This takes you to the Talkspace website where you will select a plan (Optum) and click Get Started.
- Enter your member ID and information. (This is your MPI Participant number, not the number on your insurance card.)
- From the menu, select the reason you are seeking help.
- Answer a series of questions to help find the best therapist for your needs. Your coverage will be explained before you connect with a therapist.
- Choose live video or live audio.
- Pay your co-pay amount.
- Continue to follow the prompts to find a therapist.